Terms of service
Repair Shop Policy
Seattle Pump & Equipment Co. is committed to providing high-quality repair services and clear expectations for equipment brought into our shop. Please review the policies below regarding equipment evaluation, repair authorization, abandoned equipment, customer responsibilities, payment, and repair warranty.
Policy Overview
- Equipment Evaluation & Repair Policy
- Abandoned Equipment Policy
- Customer Responsibility
- Payment Terms
- Company Information
Equipment Evaluation & Repair Policy
At Seattle Pump & Equipment, we are committed to providing high-quality repair services for all equipment brought to us. We use our professional expertise to evaluate each piece of equipment and determine whether it is economically and practically viable to repair.
Initial Evaluation
Upon intake, we assess the current condition, repair needs, value, and repair feasibility of the equipment.
Estimates
We provide repair estimates only when:
- The repair cost is determined to be close to the equipment’s value and requires customer input.
- The customer specifically requests an estimate at the time of drop-off.
Repair Authorization
If no estimate is requested and the repair is clearly justified, we will proceed with the repair at our discretion.
Repair Warranty
All completed repairs are covered by a 90-day warranty on parts and labor related to the repair, unless otherwise noted.
Abandoned Equipment Policy
We request that customers retrieve their equipment promptly after repair. Any equipment left unclaimed for more than 60 days from the date of repair completion will be considered abandoned.
- Within the 60-day period, we will make reasonable efforts to contact the customer using the information provided at intake.
- After 60 days, we reserve the right to dispose of, recycle, or resell the equipment to recover storage and handling costs.
- Seattle Pump & Equipment is not responsible for any loss or damage resulting from the disposal of abandoned equipment.
Customer Responsibility
Customers are responsible for:
- Providing accurate and up-to-date contact information.
- Responding to communications regarding their equipment.
- Picking up equipment in a timely manner.
Payment Terms
Payment is due upon completion of the repair. Equipment will not be released until full payment is received.
Company Information
Seattle Pump & Equipment Co.
16750 Redmond Woodinville Road NE
Suite C-101
Woodinville, WA 98072
Phone: (206) 283-5252
Toll Free: (800) 863-7867
Fax: (206) 284-8638
Hours: Monday–Friday, 6:00 AM–4:30 PM PST
